Our Impact
Client Support
1,513
Counselling sessions & assessments carried out last year
We do not believe in strategies, or good and bad ways of responding to these experiences. Instead, we believe the opportunity to talk with an experienced counsellor can empower clients to find ways of talking about and working through their situation. In counselling, clients have the opportunity to confront their most challenging responses to death, dying and bereavement.
Many of our clients have told us that building a trusting, therapeutic relationship with a counsellor has enabled them to share their most uncomfortable emotions. Last year, 93% of our clients rated their relationship with their counsellor as good or excellent. We aim to recognise that an individual’s response to being affected by a life-threatening illness might bring up feelings that might be difficult to share with family and friends. The Harbour provides a space where these feelings are validated and legitimised.
Our case studies
You have helped me find a path forward in my life, which felt totally impossible only a few months ago.
I understand it is not just the person diagnosed with cancer suffering it also has a tsunami affect on the family members too. The space allows me to express my darkest fears, which alleviates much of the weight, pain and my reluctance to look at death. I can’t imagine what I would do without the sessions.
I feel that I may have just got what is left of my life back. Many, many thanks. My counsellor was brilliant, really helped me work through stuff.
Client Feedback
83%
of clients reported reduced levels of anxiety & depression
93%
Rated their counsellor relationship as Excellent or Good
89%
of clients are very satisfied with the service
Download Our Impact Report
In 2024/25 we supported 190 clients with 1,513 counselling sessions and assessments. 89% of these services were provided heavily subsidised or free of charge.
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Client Feedback
Clients’ report significant improvements in their emotional well-being. Initially, 81% of clients rated their emotional well-being as “very poor” or “poor.” After counselling, this number dramatically decreased to 22%.
Additionally, prior to counselling, just 7% of clients felt their emotional well-being was “good.” Following the counselling sessions, this figure rose significantly to 45%.
% of clients rated their emotional well-being as “very poor” or “poor.”
81 %
Before counselling
22 %
After counselling
clients reporting that they felt “much better” or “a little better” at handling their problems after counselling.
89 %
After counselling
Client Outcomes
89% of clients report that they felt “much better” or “a little better” at handling their problems after counselling.
Client satisfaction was overwhelmingly positive, as 93% rated their relationship with their counsellor as “excellent” or “good.” Moreover, 89% of clients expressed being “very satisfied” with the service provided.