Our Impact
Client Support
1,684
Counselling & Hear Me sessions in 2025
We believe that having space to talk openly with an experienced counsellor can make a real difference when facing life-threatening illness, dying or bereavement. Through counselling, people can explore thoughts and feelings that may be difficult to share with family and friends, helping them to make sense of what is happening and find greater stability when life feels overwhelming.
Many of our clients tell us that building a trusting therapeutic relationship with their counsellor helps them share emotions and concerns they have never felt able to express elsewhere. Last year, 99% of clients rated their relationship with their counsellor as good or excellent.
Our case studies
You have helped me find a path forward in my life, which felt totally impossible only a few months ago.
I understand it is not just the person diagnosed with cancer suffering it also has a tsunami affect on the family members too. The space allows me to express my darkest fears, which alleviates much of the weight, pain and my reluctance to look at death. I can’t imagine what I would do without the sessions.
I feel that I may have just got what is left of my life back. Many, many thanks. My counsellor was brilliant, really helped me work through stuff.
Client Feedback
93%
of clients reported reduced levels of anxiety & depression
99%
Rated their counsellor relationship as Excellent or Good
93%
of clients are very satisfied with the service
Download Our Impact Report
In 2025 we supported 244 clients with 1,684 counselling sessions and assessments. 84% of these services were provided heavily subsidised or free of charge.
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Help us continue to make a difference to people who need our help.
Client Feedback
Clients’ report significant improvements in their emotional well-being. Initially, 77% of clients rated their emotional well-being as “very poor” or “poor.” After counselling, this number dramatically decreased to 14%.
Additionally, prior to counselling, just 5% of clients felt their emotional well-being was “good.” Following the counselling sessions, this figure rose significantly to 55%.
% of clients rated their emotional well-being as “very poor” or “poor.”
77 %
Before counselling
14 %
After counselling
clients reporting that they felt “much better” or “a little better” at handling their problems after counselling.
93 %
Client Outcomes
93% of clients report that they felt “much better” or “a little better” at handling their problems after counselling.
Client satisfaction was overwhelmingly positive, as 99% rated their relationship with their counsellor as “excellent” or “good.” 93% of clients expressed being “very satisfied” with the service provided.