FAQ's

Am I eligible to access this service?

If you live in Bristol or surrounding areas and any of the following statements apply to you, please contact us for more information about how to access our service:

• I am an adult facing death or dying (defined as having a serious or life threatening illness).
• I am an adult who is close to someone who is facing death or dying (includes family members, friends, and loved ones).
• I am an adult who has been bereaved following illness within the past two years.

What happens when I contact The Harbour?

Due to the current COVID-19 outbreak your call will be picked up by our answerphone. Please leave a message and we will get back to you. Our client administrator works on Tuesdays and Thursdays and we will do our best to respond to your message on these days.
When we do get in touch, we will take some details, and if we are the right service for you, we will email you a link to a referral form. Once you have returned this to us via email, we will contact you to book an assessment appointment with one of our therapists. During this meeting you will have the opportunity to explore your reasons for coming. This will give both you and the person you see an opportunity to decide whether further sessions through the service are appropriate for you.

How often do I have to come for sessions?

If you are offered regular sessions they will take place at the same time each week, for an agreed number of weeks. Each session lasts 50 minutes. It is important that you are able to make a commitment to weekly sessions, and this is something that you will be able to talk about in your assessment appointment.

Due to the COVID-19 outbreak we are now offering all sessions over the telephone or online via Zoom.

What happens in a session?

Everyone is different and the sessions will develop according to your own need and your situation. The impact of death, dying and bereavement is far reaching and you may want to use your sessions to explore a variety of issues that are important to you.
Your therapist will not have a set agenda for the sessions and will encourage you to talk about whatever is most pressing for you.

Can I self-refer?

Yes, please ring us on 0117 9259348 or email: info@the-harbour.org.uk and tell us about your own situation. We will help you if we can, or, if we are unable to, we will suggest other agencies that might be more appropriate.

How much does it cost?

There is no charge for your sessions at The Harbour. However, we encourage people to make a donation towards the cost of your sessions and this will be talked about with your counsellor at your first session.

How long will I have to wait?

We try to make an initial appointment for an assessment with a counsellor within three to six weeks of your phone call. We will try and see you as quickly as we can, but at times of great demand there may be a delay before we can offer regular counselling.

How does counselling help?

People find that having a space and time to explore their own thoughts and feelings is a huge relief. Often it is difficult to express some of what you may be feeling to the people closest to you. The counselling relationship is a place where you don’t have to worry about anyone else. It can help you to come to terms with what is happening, to better understand yourself and others, and to find a degree of stability and peace when things feel overwhelming.

You can read more about the impact of our work here.

I’m interested, what do I do?

To find out more about our service or to refer yourself please ring The Harbour on 0117 925 9348. If we are not able to take your call please leave a message and we will contact you as soon as we can. Alternatively you can email us at info@the-harbour.org.uk

Can my child come for counselling?

No, The Harbour can only offer counselling to adults, but there are other agencies that can help if a child is ill, or if you are concerned about the impact on children of another family member being ill. Please contact us for more information about organisations that can help.

Are all your employees experienced and qualified?

The Harbour’s counsellors and psychotherapists are all professionally trained and particularly experienced in working with issues of death, loss and bereavement. All of them adhere to The British Association for Counselling and Psychotherapy (BACP) Code of Ethics and Practice. We also offer supervised placements for a limited number of counsellors and psychotherapists in advanced stages of their training.

Is the service confidential?

Anything discussed in the counselling sessions is confidential. With your permission, we will notify your GP that you are coming to see us for counselling, and when you have finished. We will not include any information about your circumstances or the things you have discussed with your counsellor in these letters. In exceptional circumstances, we may contact your GP or other healthcare professionals in addition to the letters described above. We will do this if we are concerned that there is a risk of you harming yourself, or others, and wherever possible we will discuss this with you beforehand.

Can I arrange an appointment outside of office hours?

Counselling sessions can be arranged outside office hours by appointment, however please note this may mean a longer wait for regular sessions.

Does The Harbour have wheelchair accessibility?

The Harbour has wheelchair accessibility and an accessible toilet. We ask all wheelchair users to please wait for assistance from their counsellor before entering or leaving the premises. Please telephone us in advance of coming if you do have special requirements.

Where are you situated and is there parking close by?

We are based in the centre of Bristol, easily accessible on most main bus routes. We are situated opposite the 02 Bristol Academy at 30 Frogmore Street, BS1 5NA. A large multi-storey car park is situated a short walk away from our premises. Alternatively there is a car park to the rear of the Council House.

I am travelling from outside of Bristol, how do I find you?

• Rail (Temple Meads): You can catch an 8 or 9 bus from directly outside the Railway Station to the bottom of Park Street and we are only a 2 minute walk from here.
• Bus Station: We are only a short walk away (approx 10 minutes).
• Park and Ride: The Park and Ride service is available from Portway (Shirehampton), Long Ashton and Bath Road (Brislington) directly into the centre of Bristol.

Information for Trainees

The Harbour accepts applications from trainee counsellors or psychotherapists. These placements are offered to students who have experience of working therapeutically with clients, are studying for a full professional qualification in counselling or psychotherapy which must include a psychodynamic component, are in their own personal weekly therapy and also demonstrate a commitment to working psychodynamically and learning more about psychoanalytic and psychodynamic theory.

We offer:

• A chance to apply psychodynamic work in this context
• Free educative supervision from experienced psychotherapists
• Working with a varied client group
• A supportive and lively team setting

What you could offer us:

• An openness to learn about working psychoanalytically
• A commitment of 2 years offering 3 client sessions per week
• Your experience and expertise in your own field
• Your enthusiasm

For more information on trainee placements you can download our information form. To apply for a placement please fill out our application form, and send with your CV to info@the-harbour.org.uk

DOWNLOAD APPLICATION FORM

Should you require any further details or have any additional questions please do not hesitate to contact us on 0117 9259348 or email us at info@the-harbour.org.uk

Interested in our services?

If you are interested in individual, couple or group therapy please contact us.